Delivery & Returns

We aim to dispatch all orders as quickly as possible and the majority of orders will be shipped within 2 working days; however, at busier times it may take up to 4 working days to dispatch your order.

Your shipping options and cost will be outlined at the time of checkout. Shipping costs will be calculated in accordance with the total weight of your order.

When ordering goods from Story HH for international deliveries you may be subject to import duties and/or taxes; Story HH is not responsible for any charges that are incurred from customs/duties, whatsoever. Any additional charges for customs clearance are considered outside of our control and Story HH cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.